400
delegates
4
day
6
languages
Delivering Secure Multilingual Interpretation for ICANN’s Global Virtual Policy Forum
ICANN68, the Internet Corporation for Assigned Names and Numbers’ (ICANN) Virtual Policy Forum, was held over four days in June 2020, bringing together participants from around the world to discuss internet governance and domain name policy.
Due to global travel restrictions, the event was delivered entirely online using Zoom. ICANN required a secure, reliable remote interpretation solution to support multilingual communication among participants joining from different regions and time zones. Congress Australia was engaged to provide a Remote Simultaneous Interpretation (RSI) platform enabling interpreters, speakers, and delegates to participate seamlessly in a secure virtual environment.
Client
Internet Corporation for Assigned Names and Numbers (ICANN)
Venue
Online Virtual Meeting
Date
22nd - 25th June, 2020
Remote Interpretation Platform for Global Participation
Congress Australia deployed its custom-built Remote Interpretation platform, designed specifically for large-scale multilingual conferences and policy forums. The solution enabled interpreters to deliver multiple language channels while allowing participants to easily access interpretation through the Congress App.
Key features included:
Dedicated remote interpretation platform
Secure audio routing between speakers, interpreters, and participants
Multiple interpretation channels
QR code and deep-link access for simple event entry
Technical monitoring to ensure stable audio quality throughout the event
Participants could join the meeting instantly via a QR code or event link, connecting directly to the correct interpretation channels.
Zoom
Congress App
The level of preparation and technical oversight gave us complete confidence throughout the event.
- Head of Events
Ensuring Reliable Multilingual Communication Online
Managing Multilingual Interpretation Across Virtual Sessions
ICANN68 required six language channels across multiple virtual meeting rooms, with interpreters located in different parts of the world. Maintaining stable audio feeds while coordinating interpreters across multiple regions and time zones presented a significant operational challenge. In response, Congress Australia configured the platform to manage multiple interpretation channels simultaneously while providing moderators to oversee each language stream. If an interpreter experienced connectivity issues, backup interpreters could immediately take over without disrupting the session.
Maintaining Reliable Interpretation in a Fully Remote Environment
Delivering simultaneous interpretation in a fully virtual environment presented challenges, as interpreters and speakers relied on remote internet connections and personal equipment, increasing the risk of audio issues or disruptions during live policy discussions.
Delivering simultaneous interpretation remotely introduced challenges, as interpreters and speakers relied on varying internet connections and home-based equipment, increasing the risk of audio instability during live policy discussions. To ensure reliability, Congress Australia implemented comprehensive interpreter training, pre-session technical checks, continuous monitoring, dedicated interpreter support channels, and full system redundancy.
Successful Delivery of a Fully Virtual Multilingual Event
ICANN68 was successfully delivered as a fully virtual global policy forum, enabling participants worldwide to engage in multilingual discussions without technical barriers. The event demonstrated Congress Australia’s capability to deliver secure, scalable Remote Simultaneous Interpretation solutions for complex international conferences and policy forums.
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