400
delegates
4
day
6
languages
Delivering a Global Virtual Policy Forum
ICANN68, the Internet Corporation for Assigned Names and Numbers’ (ICANN) Virtual Policy Forum, was held over four days in June 2020, bringing together participants from around the world to discuss internet governance and domain name policy.
Due to global travel restrictions, the meeting was delivered entirely online. ICANN required a secure, reliable remote interpretation solution to support multilingual communication among participants joining from different regions and time zones. Congress Rental was engaged to provide a remote simultaneous interpretation (RSI) platform that enables interpreters, speakers, and delegates to participate seamlessly in a fully virtual environment.
Client
Internet Corporation for Assigned Names and Numbers (ICANN)
Venue
Online Virtual Meeting
Date
22nd - 25th June, 2020
Remote Interpretation Platform for Global Participation
Congress Rental deployed its custom Remote Interpretation platform, designed for large-scale multilingual meetings. The solution enabled interpreters to deliver multiple language channels while allowing participants to easily access interpretation through the Congress Remote App.
Key features included:
Dedicated remote interpretation platform
Secure audio routing between speakers, interpreters, and participants
Multiple interpretation channels
QR code and deep-link access for simple event entry
Technical monitoring to ensure stable audio quality throughout the event
Participants could join the meeting instantly via a QR code or event link, connecting directly to the correct interpretation channels.
Ensuring Reliable Multilingual Communication Online
Managing Multilingual Interpretation Across Virtual Sessions
ICANN68 required six language channels across multiple virtual meeting rooms, with interpreters located in different parts of the world. Maintaining stable audio feeds and ensuring interpreters could coordinate effectively across time zones was a key challenge. In response, Congress Australia configured the platform to manage multiple interpretation channels simultaneously while providing moderators to oversee each language stream. If an interpreter experienced connectivity issues, their partner interpreter could immediately take over without interrupting the session.
Maintaining Reliable Interpretation in a Fully Remote Environment
Delivering simultaneous interpretation in a fully virtual environment presented challenges, as interpreters and speakers relied on remote internet connections and personal equipment, increasing the risk of audio issues or disruptions during live policy discussions. To ensure reliability, Congress Australia implemented interpreter training, pre-session audio checks, continuous technical monitoring, a dedicated interpreter support channel, and a replicated backup system, while recording all interpretation channels for secure delivery after each session.
Successful Delivery of a Fully Virtual Multilingual Event
ICANN68 was successfully delivered as a fully virtual global policy forum, enabling participants from around the world to engage in multilingual discussions without technical barriers.
The event demonstrated Congress Rental’s capability to deliver secure, scalable remote interpretation solutions for complex international conferences, ensuring clear multilingual communication even when participants and interpreters are distributed globally.
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